Information we collect
Information you provide to us
Information may be submitted to the Site or Apps or via telephone or email when communicating with a Learnable representative. For learners and parents, we may collect information related to your documentation of and payment for instruction sessions; questions related to homework or your studies; instructor feedback of a learner (once the parent provides consent for submission); and content you upload for the purposes of transmitting it to another user or for public display on the Site or Apps. For instructors, we may collect your National Registration Identification Card details, and date of birth to complete a background check or for tax purposes; we also collect content you upload for purposes related to transmission to other users or public display on the Site or Apps. As detailed in the “Data Transmission and Storage” section below, we use Secure Socket Layer (SSL) encryption on any page of the Site where we ask you to submit personally identifiable information and encrypt all such information for safe storage in our system.
Information we collect automatically
Information we collect from other sources
We may also obtain information from other sources and combine that with information we collect through the Service. For example, we may collect information about you from other users, identity verification services, credit bureaus, mailing list providers and publicly available sources. If you log into your account through sign-in services, like Facebook Connect or Google Authenticator, you provide Learnable with permission to access certain information about you such as your Facebook User ID, user profile, friends list, user graph and profile picture. User generated content posted through certain social networking preferences (e.g. pages you “Like” or “Follow”) may be viewed by the general public. Accordingly, Learnable cannot ensure the privacy of any PII included in such User generated content.
When you use the Service, a location feature exists whereby it will automatically collect your geolocation information. In such event, the Service will use and share such location to enable users to determine which users in their network are nearby. Learnable may also use location information to provide information and advertising to users. If you want to stop the automatic collection of your location information, you may do so by using the privacy settings on your browser and/or on your device. For mobile app users, you may also uninstall the app.
Data transmission and storage
Learnable uses industry-standard 128-bit SSL encryption when collecting and transmitting your information through the Site and the Learnable network (collectively, the “System.”) Once information has been collected, we encrypt sensitive data in our database for added security. Learnable also uses firewalls and hardware monitoring across our System to protect against unauthorized access. Unfortunately, even with these measures, Learnable cannot guarantee the security of PII. By using the Service, you acknowledge and agree that Learnable makes no such guarantee, and that you use the Service at your own risk.
If you elect to pay for any Services with a credit card, we will collect your name, credit card number, expiration date, and address information associated with the account. All financial information is stored and encrypted in a third-party System in full compliance with the Payment Card Industry Data Security Standard.
Use of Personally Identifiable Information
Learnable may use PII or other personal information you specifically give to us:
- to provide services to you through the System
- to process transactions and billing
- for identification and authentication purposes
- to communicate with you concerning the System, transactions, security, privacy and administrative issues relating to your use of the System
- to improve your response to and interaction with the System
- process and deliver contest and sweepstakes entries and rewards and verify eligibility
- to do something you have asked us to do, or tell you of services that we think may be of interest to you
- in the case of instructor feedback of a learner, we will transmit it as you ask us to; i) personalize and improve the Service and deliver and display targeted advertisements on our Service, content or features in the Service and on other sites or apps
- to provide third party instructor-verification services an opportunity to provide you with information about instructors
- for administration of and troubleshooting regarding the System. Learnable shares a minimum amount of information between instructors and learners in order to facilitate the arrangement of lessons.
If you choose to use our referral service, to tell a friend about our Service, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the Site and up to two reminders. Learnable stores this information for the purpose of sending this one-time email and reminders, and tracking the success of our referral program.
This Service is not intended for use by children under 13 years of age. Learnable does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to Learnable. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information removed. All contact, including instruction sessions, between a tutor and any minor should, of course, take place only in a supervised setting.
Legal requests and business transfers
Please remember to help keep the Site secure by never sharing your username or password. If you think your password may have been compromised, please change it immediately or contact Learnable for additional assistance.
Learnable may send you email communications periodically detailing new features or promotions on the Site. You may unsubscribe from these messages by using the link at the bottom of the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use this voluntary service. If you wish to terminate your account, please contact us.
Users Outside the Republic of Singapore
Last updated on 21 August 2019